Patient engagement is the biggest challenge in healthcare. Better communication is key to engagement, but current strategies fall short. According to research, 90% of consumers want to engage businesses via text. Healthcare providers must evolve to meet consumer expectations and mobile technology is the future. Intelligent, text-based chatbots can engage patients in a conversation on their mobile phones. Bots provide answers, information, and automate manual tasks with a simple, conversational interface that everyone is familiar with.