Hospitals are making lots of bets on where to invest in improving the patient experience. For some reason the ED isn’t high on the priority list. It should be.
Not only do EDs handle a huge portion of patient visits, they also serve as the gateway to other hospital services. The patient experience in the ED is something most people dread. There’s a huge opportunity for improvement.
This brief SlideShare presentation provides a quick perspective on the Emergency Department opportunity and how conversational chatbots can make a difference for patients and clinical teams.