Can technology meet the trusted standard of the medical profession? Consumers want it. The profession is stretched thin. Technology is more capable of "engaging" than ever before. Healthcare professionals have a special place in the hearts and minds of consumers. Unfortunately, doctors and nurses are increasingly overwhelmed with a heavy workload, which is compromising their ability to engage with their patients. There is an opportunity to leverage technology, but most healthcare IT is pretty cold and clunky. There is hope, but it will require different thinking. One area of new innovation that does provide hope is mobile chatbots. Unlike any time before, technology innovation has reached a point where the ability to converse in humanistic ways has arrived. Talking will come soon, but messaging is here now and it’s smarter than most people think.
You can read the full blog post Honesty, Ethics, and Compassion. Is Technology Up for the Task in Healthcare?