Hospitals are investing heavily in marketing campaigns to attract new patients, yet every day countless “warm leads” walk out of the front door, never to be heard from again. At the same time, huge investments are being made to improve the patient experience through better communications and engagement. This is why referral management represents a massive value opportunity.
Jacob Heitler joined Greg Kefer in the Digital Conversations studio to discuss how innovators are addressing Referral Management. Conversational chatbots that start the engagement process before a patient leaves the building are helping them follow through on their discharge instructions and get proper care. This in turn reduces readmissions and builds a tight, long-term patient-provider relationship.
About the Digital Conversations Podcast Series
Conversational technology and patient engagement are two technology trends sweeping through the three trillion dollar healthcare industry. In these short, interactive discussions, industry experts talk about how and where innovation is impacting the customer experience at hospitals, pharmaceutical companies, and the vast array of related services in the industry.