Getting a sense of patient (or consumer) sentiment is vital. Happy, engaged patients result in more than just positive experiences and good Yelp reviews. High satisfaction scores also result in increased reimbursement levels, which are subsidized by reimbursement penalties that are levied on providers that have low scores.
The ability to constantly monitor the “pulse” about how patients are feeling, as the care is being delivered, gives providers instant insight and the ability to adjust and optimize. In this episode, Greg Kefer and Greg Johnsen talk about new patient engagement technology that comes with real-time satisfaction measurement embedded in the solution and how deep, real-time, pervasive satisfaction information suddenly opens the door to data that were previously extremely difficult to get.
About the Digital Conversations Podcast Series
Conversational technology and patient engagement are two technology trends sweeping through the eight three dollar healthcare industry. In these short, interactive discussions, industry experts talk about how and where innovation is impacting the customer experience at hospitals, pharmaceutical companies, and the vast array of related services in the industry.