COVID-19 Conversational Solution
Automation for wide-scale patient screening, intake, and care path navigation.
Managing the COVID-19 Healthcare Demand Surge
COVID-19 is putting overwhelming pressure on our healthcare system. LifeLink’s chatbots are helping key hospitals with patient screening, intake, and care path navigation.
COVID-19 Conversational Solution
Automation for wide-scale patient screening, intake, and care path navigation.
Mobile Chatbot Tech Improves ER Patient Experience at Banner Health
46% of patients engaged with the chatbots, and there was a 41% increase in NPS for patients that used the bots.
COVID-19 Product Demo
As COVID-19 spreads, LifeLink chatbots can add massive scale to support human teams. This webinar covers the solution opportunity.
COVID-19 Digital Front Door
LifeLink's conversational solution for education, screening, and intake at unlimited scale.
Illinois Health System Launches Chatbot for COVID-19 Triage
Memorial Health System deployed a digital assistant on March 19 to evaluate patients' risk of contracting COVID-19.
Innovating to Engage COVID-19 Patients in an Environment of Exponential Growth in Demand
During the COVID-19 pandemic, time might be the most valuable commodity in healthcare. Fortunately there’s an army of conversational chatbots ready to help carry the load.
The Massive COVID-19 Demand-Supply Mismatch and Why Hospitals Must Scale Patient Engagement
The COVID-19 pandemic will exacerbate the demand-supply mismatch in healthcare. Chatbots can help by handling routine workflows such as screening, FAQ, and intake.
LifeLink’s COVID-19 Resource Center
Conversational chatbots can engage patients at unlimited scale, safely. The assets below explain how.
Medical Information Desk Product Demo
In the spotlight for this Chatbot Road Show is the Medical Information Desk chatbot: what it can do, the many ways it can be accessed, and the deep insights that can be surfaced through conversational analytics.
Digital Chatbot Helps Guide Patients Through Hospital Care
"We’re just tapping the potential of these conversational bots in healthcare,” says Jeffrey Johnson, Vice President, Innovation and Digital Business, Banner Health.
Elevating the Digital Patient Experience with Dynamic Information
The single version of truth information model gives conversational technology exceptional power in healthcare.
Need to Make a Doctor’s Appointment? Jefferson’s New Chatbots Will Meet You at the ‘Front Door’
“Our patients want seamless digital experiences as part of their care experience,” said Neil Gomes, Jefferson Health’s Chief Digital Officer.
Consumer IT in Healthcare—A Story About Friction, Failure, and Hope
Conversational solutions are simplifying workflows across business sectors. The potential to finally solve the healthcare complexity riddle is emerging.
LifeLink Chatbots Outperform Online Forms by 150% at Jefferson Health
Philadelphia-based Jefferson Health announced that it has been deploying conversational AI to improve patient engagement for several months, with "significant" results, according to Chief Digital Officer Neil Gomes.
The Digital Pharma Medical Information Desk, Unleashed
Technology is maturing and offers the pharmaceutical industry a new and better way to share and collect information about their drugs.
LifeLink Chatbots Live, Automating Appointment Requests at Jefferson Health, Outperforming Online Forms by 150%
As part of its digital front door initiative, Jefferson Health ran A-B tests and discovered that conversational chatbots outperformed online forms by a wide margin.
LifeLink Chatbots Automating Appointment Requests at Jefferson Health
Jefferson Health tripled the rate of conversions for digital appointment setting, with LifeLink bots handling 70% of the volume.
Banner Health Brings AI-Driven Virtual Assistants for Better Patient Experience
“We have seen our patient satisfaction score for our EDs increase by up to 35%. This ED bot is such a satisfier,” says Jeff Johnson, Vice President of Innovation, Banner Health.
Fact or Friction — It’s Time for the Next Chapter of Patient Engagement Technology
Overcoming friction is a common IT challenge. Conversational technology may finally lower patient technology adoption barriers.
Opening the Hospital Digital Front Door
A welcoming digital front door is conversational.
Taking Apppointment Requests to the Next Level
A large health system found that conversational technology outperforms forms in managing appointment requests. This case study details the findings.
Make an Appointment Product Demo
This Chatbot Road Show webinar demonstrates how LifeLink conversational chatbots can improve a hospital’s make an appointment experience.
Conversational Patient Engagement for Digital Front Door
LifeLink conversational technology delivers superior engagement and conversion performance.
Clinical Trials: Over Before They Even Begin
Conversational technology can boost enrollment numbers and patient satisfaction — all before the patient shows up for the first site visit.
Medical Technology in 2020: The Top Innovations for Clinicians
Simple conversational technology is benefiting both sides of the value equation – patient satisfaction and operational excellence.
Digital Engagement and Medicare Patients
You might think seniors wouldn’t embrace advanced chatbot tech. A Banner Health program for Medicare patients showed the opposite to be true.
The Healthcare Holy Grail? Digital Front Doors, Appointment Scheduling, and Liquid Expectations
How conversational technology can help hospitals and their patients with scheduled appointments, referrals, prescriptions, and beyond.
Scheduling a Doctor Appointment? Why “Give Us a Call M-F, 8-5” Won’t Cut It
If they want to become more consumer-centric, hospitals should reimagine their digital front doors for appointments, where the prevailing strategy is still phone tag.
Referral Management Product Demo: ED Discharge to PCP
This Chatbot Road Show webinar showcases the LifeLink referral management chatbot, which helps patients navigate from Emergency Department discharge to a PCP appointment.
Perspectives from an Urban ED: A Conversation with Scott Campbell MD, MPH
This conversation focuses on the challenges and opportunities that exist at the intersection of public policy and public health.
Anyone There? What Healthcare Gets Wrong About Capturing Patients’ Digital Attention
Digital consumer engagement is vital, but most innovators overlook one key thing — activation. Here's one perspective for Healthcare to consider.
Healthcare Chatbots: Stories from the Front Lines
A client services perspective on conversational vs. traditional technology, A/B testing, and how conversation-level behavioral insights impact ROI and NPS.
The Ultimate Patient Experience: Can Simplicity and Complexity Co-exist?
It’s hard to ignore the beautiful simplicity of Google, which most healthcare tech lacks. Consumer-friendly IT is now attainable and the time to act is now.
Conversational IT in Healthcare: A Foundation of Flexibility, Integration, and Massive Scale
How conversational technology promises to deliver a next level step towards simplicity and engagement for healthcare patients.
Configurable Configurability: The Platform Requirements for Conversational Technology in Healthcare
Conversational technology will require a complete rethinking of the concept of configuration. This blog tells the story.
The Healthcare Chatbot Value Trifecta: Savings, More Revenue, Patient Satisfaction, and Beyond
On the emerging win-win-win scenario for healthcare providers, where conversational bots are beginning to deliver across a number of value areas.
Emergency Department Product Demo
This Chatbot Road Show webinar showcases the LifeLink ED patient engagement experience, highlighting activation and orientation, lab ETAs, and EMR portal promotion.
I Need My Meds Yesterday: The High Bar of Modern Patient Expectations
This story explores patient friction and compares solutions in the consumer space.
Banner Health Digital Assistant Joins ER Teams
At Banner Health, chatbots are supporting more than 1 million patient visits per year across 28 ERs.
The Prescription Patient Support Math Problem: Can You Spare 44,000 Years to Help Everyone Out?
If technology could handle 70% of those call center conversational years at scale, centuries of conversation time condenses down to minutes.
Apps versus Chatbots for Patient Engagement
Animation that describes the engagement metrics of apps versus chatbots in healthcare.
Improving the Medicare Patient Experience with Conversational Mobile Technology : The Breakthrough at Banner Health
A Banner Health innovation executive describes how they innnovated with Medicare patients.
Chatbots for the Personalized Patient Experience
This video describes personalization and the role of technology for healthcare patients.
The Innovator’s Dilemma in Healthcare: Will the Establishment Adapt?
A discussion on disruption in healthcare and how it compares to experiences from other industries.
Consumerism in Healthcare — Embracing the DNA of the Wannabe Disruptors
Health system, payer, and pharma executives all recognize that the industry must evolve and become more consumer-centric in the way it deals with patients.
LifeLink Chatbots Go Live at 28 Banner Emergency Departments
A short video highlighting a major chatbot deployment at 28 Banner hospitals
Pharma — Patient Experience
A demo bot that presents a better prescription intake process.
What the Healthcare Industry Can Learn from UberEats and Warby Parker
Healthcare can learn a lot from the new class of companies that are redefining the consumer experience with technology that is mobile, interactive, and conversational.
Banner Health Deploys LifeLink-Powered Chatbots to Improve Patient Experience Across Emergency Department Network
Pioneering mobile technology to serve as “virtual assistants” at 28 ERs, supporting more than 1 million patient visits per year.
Cardiac Surgery and Patient Experience Technology: A Conversation with Ahmad Sheikh, MD
A win-win-win: chatbots increase time for in-person interactions while improving efficiency and satisfaction around surgical procedures.
Roche UK Deploys LifeLink Chatbot as Next Generation Medical Information Desk Virtual Assistant
Conversational messaging bot supports FAQs and collects adverse event data, achieving 91% user satisfaction ratings.
Tackling Social Determinants of Health with Chatbots
Animation touching on the issue of social determinants, and how chatbots can help.
Measuring Satisfaction in an Era of Declining CAHPS Response Rates
A podcast discussion about the shifting dynamics of surveys, specifically in the hospital environment.
What Can Healthcare Chatbots Do?
Animation that highlights results from three use cases where chatbots made a difference in patient engagement.
Improving Patient Activation and On-Ramps to the Healthcare Digital Superhighway
How conversational technology engages through language instead of menus and rigid workflows to deliver intuitive, consumer experiences at scale.
What do Shakespeare and Patient Educational Materials Have in Common? They’re Hard to Read.
What if there was a better way to educate patients? Say hello to conversational technology.
Banner Health Bets on Innovation with Formation of New Initiative
Banner Health is investing in innovation and LifeLink chatbots are a part of the strategy.
Talking Technology in Healthcare — Does the Privacy Bar Change? I Sure Hope Not.
Privacy in healthcare is a big deal. As voice becomes a more common way of interacting with devices, confidentiality of personal medical information becomes harder to maintain.
Delivering High-Scale Conversational Precision in the Outbound Call Center
A podcast about how chatbots can transform the traditional call center while delivering a better patient experience
Augmenting Hospital Call Centers with Chatbots
The call center constraint problem and how chatbots can add massive scale to patient communications.
Improving Referral Management with Chatbots
Engaging patients through mobile chatbots is a smart marketing opportunity.
On Zip Codes and Grocery Stores: the Importance of Social Determinants of Health
As the industry moves towards more value-based and risk-sharing contracts, providers can’t afford to leave outcomes outside the hospital to chance. Chatbots can help.
Referral Management — Holistic Innovation for Hospital Lead Generation and Patient Engagement
How innovators are addressing referral management to reduce readmissions and build a tight, long-term patient-provider relationship.
Healthcare Chatbots: A Mobile Engagement Strategy that is Consumer Centric
Consumerism in healthcare and the potential of conversational mobile technology.
Honesty, Ethics, and Compassion. Is Technology Up for the Task in Healthcare?
Doctors and nurses are rock stars, plain and simple. Unfortunately, there are not enough of them to go around. It’s time to refocus innovation efforts.
The Next Level Call Center: Unconstrained, Limitless Patient Engagement
How emerging innovations in mobile communications can flip the call center model upside down to something that has unlimited scale, 24x7x365.
The Healthcare Call Center Dilemma: 48 Billion Robocalls, Nobody’s Home
Robocalls are training people to never answer their phones. How that impacts call centers, and how chatbots can help.
Field Report: How Hospital Leaders are Tackling Patient Engagement
A conversation around what innovators are talking about at the nation’s biggest hospitals.
Scaling Trust in the Medical Profession
How chatbots can augment doctors and nurses with automated patient conversations.
Does Your Healthcare Spark Joy?
We’ve sequenced the human genome, put a man on the moon, and motivated hoarders to adopt the KonMari Method. Could healthcare spark joy?
Systems of Engagement and the Untapped Value Opportunity for Hospitals
A podcast discussion about EMR systems of record and how new engagement solutions extend investments.
Dr. House’s Secret Weapon: Patient Reported Outcomes
Listening to patients matters. Understanding their experience outside the hospital can inform decisions in a way that labs and imaging cannot.
Chatbots and Pharma Research — The Path to Real-World Evidence and Patient Adherence
A podcast about pharma research and next-gen conversational tech.
Press 1 to Stay on Hold Longer: Rethinking Hospital Call Centers
Call centers are critical to maintaining patient communication. How can they be improved to drive customer satisfaction and loyalty?
Happy or Not: Next Level Patient Satisfaction Measurement
This episode focuses on patient engagement technology that enables real-time satisfaction measurement.
Conversations are the Best Medicine
Let’s 10x the number of conversations patients have with their providers each year. We’ll all be healthier and happier because of it.
Augmenting Hospital Call Center Teams with Chatbots
Chatbots are a huge call center opportunity. Here’s why.
The Emergency Department Patient Engagement Opportunity
A slideshare on the ED opportunity and how conversational chatbots can make a difference for patients.
Why Chatbots are a Massive Opportunity in Healthcare
This animation explains why chatbots are the path to patient engagement success.
The Why Bot
This demo bot explains why and how chatbots work in healthcare.
Research — Research in a Box
A demo bot that showcases the potential of automating trial processes on mobile phones.
The Art of Conversational Technology Design
A podcast about conversational chatbot technology design and considerations for success.
The Masters of Urgent Care Need to Become Masters of Urgent Innovation
A story about transformational urgency in healthcare and how disruptors will force a reset in approach.
Healthcare Providers Are Teaming with Chatbots to Assist Patients
Chatbots can improve the customer experience, and improve efficiency. If most of the dialogue and the content is automated, costs will fall sharply.
The Long Arc of Patient Engagement
A podcast about advanced, long term patient communication automation strategies and why chatbots may be the answer.
Healthcare — Post-op Care
A demo bot that shows how bots can keep patients educated and informed.
Is There Anything Worse than a “Thin” Chatbot?
The shortcomings of lightweight information chatbots versus newer, conversational solutions.
Conversational Tech Talk with the Guys That Build It
A podcast focused on the underlying tech required to power automated conversational chatbots in healthcare.
The Rise of Conversational Technology and its Impact on the Healthcare Industry
A brief slideshare that lays out facts and concepts about the potential of conversational chatbots in healthcare.
Let’s Engage. What Would Don Draper Think about That?
Comparing trends in consumer marketing with healthcare patient engagement.
Healthcare — Pre-test Prep
A demo bot that shows a better way to prepare patients for tests.
Systems of Record vs. Systems of Engagement in Healthcare
A podcast about EHR systems of record and modern, mobile engagement technology.
Medicare, Baby Boomers, and Technology Expectations
This video describes the pressure retiring baby boomers are putting on healthcare and how IT can help.
Generational Innovation in Healthcare — the Boomers and Beyond
Baby Boomers and Gen X, next in line to become the heavy users of healthcare, are IT literate and will embrace and expect innovation from their providers.
Why All the Big Talk about AI and Chatbots in Healthcare?
Leading healthcare CFOs are turning to the retail sector for an engagement tool — Artificial Intelligence (AI) chatbots.
Patient Engagement Priorities — The Multimillion Dollar Emergency Department Opportunity
A podcast focused on automating the patient experience in the ED and the immense value potential at hand.
Hospital No-Shows and Readmissions: Chatbots Can Help
Animation explaining how chatbots can help discharged Emergency Department patients make follow-up appointments.
Four Reasons Why Keeping Patients in the Dark is Such a Bad Idea for Hospitals
It’s time for the healthcare industry to deliver an engaging consumer experience, or pay a steep price for moving too slowly.
Advocacy, Reviews, and the Era of Consumerism in Healthcare
A podcast focused on peer reviews in healthcare and how providers can adapt.
Why Value-Based Programs Aren’t Catching On Faster
Changes in CMS reimbursement programs and incentives, and how CareThrough and LifeLink are addressing them.
Healthcare — Pre-op Education & Consent
A demo bot that shows a better way to prep patients for surgery.
The Rise of the Chatbots in Healthcare
A podcast discussion about the impact (and potential) of mobile chatbots in healthcare.
The Emergency Department Referral Problem: “Follow up with Your Doctor” Isn’t Cutting It.
A tailored, high-touch experience, replicated across thousands of patients, will help hospitals transform populations of patients into highly engaged customers.
Patients Are Consumers. Let’s Treat Them Like It.
If hospitals want to win in today’s consumerized, value-driven world, a premium, personalized digital presence is table stakes.
Healthcare — Marketing
A demo bot that shows the appointment automation process.
Patient Engagement and Conversational Technology
The emerging trend of mobile, conversational technology, and how it's changing the way patients will interact with healthcare providers.
Want to Deliver on the Promise of Digital Health? Think Like a Consumer and Move Beyond the App
Healthcare apps aren't cutting it. Chatbots to the rescue.
Using Chatbots for Potentially Life-Saving Communication
The overall success rate of chatbots’ personalized feedback will increase from 12% today to 75% in 2022.
Launching a Patient Engagement Initiative? Start in the Emergency Department.
Today, hospitals must compete for patients and revenue. Nailing the Emergency Department experience is a big marketing opportunity.
Customer-Centricity: What Lessons Can Healthcare Learn from Retail?
The customer experience is designed to drive repeat purchases and peer endorsement. The patient experience should be no different.
Conversational AI in Healthcare — We’ve Talked the Talk, now let’s Walk the Walk
Smart, conversational tech in healthcare, straight ahead.
Q&A: Are Chatbots the Answer to Healthcare Improvements?
Technology is finding new ways for healthcare to be more seamless for patients and clinicians. This Q&A looks at chatbots.
LifeLink Partners with CareThrough to Provide High-touch, Personalized Patient Navigation Services
PR from the top scribe company about their efforts to weave chatbots into the patient experience.
A Mobile Strategy for Patient Engagement — There’s Not an App for That
In healthcare, an app download is the equivalent of reaching a website home page. To successfully engage patients, a better mobile strategy is needed.
What Can Hospital Yelp Reviews Tell Us About the Patient Experience?
The explosion of online health information has transformed passive consumers of care services to active, empowered purchasers.
LifeLink Selected by Leading Cancer Centers for Major BRCA Genetic Study
The BRCA genetic screening test is enabled by LifeLink bots.
Welcome to the Banner Health Library
A hand-picked collection of resources for Banner Health, with love from LifeLink.
Welcome to the Roche Library
A curated collection of resources for Roche, with love from LifeLink.
The Digital Front Door for Healthcare
Chatbots will transform the digital front door experience. These assets explain how.
Welcome to the CareThrough Library
A hand-picked collection of resources for CareThrough , with love from LifeLink