A Conversation with Jeff Johnson, VP Innovation and Digital Business at Banner Health
Despite the challenges, COVID-19 has also created opportunities to address aspects of the patient experience that needed to change anyway.
“We Could Completely Flip this Around”: A Conversational Designer Talks About Improving the COVID Vaccine Process
Conversational technology is needed to help administer the 450 million vaccinations required to achieve herd immunity.
Successful COVID-19 Vaccination Rollout Calls for Conversational AI
Digital assistants can automate and scale the complex workflows needed to achieve herd immunity.
Memorial Health Uses Chatbots to Boost Patient Experience, Streamline Workflows
The health system is using AI to provide COVID-19 risk assessments, virtualize waiting rooms for physician appointments, and automate the PCP-to-specialist referral process.
A Once-A-Generation Chance To Innovate In Customer Experience (CX) And Improve Customer Service Training
"Memorial Health System has just gone operational with “virtual waiting room” technology from Lifelink Systems. Wow! It’s too bad that it took COVID to make changes like this happen, but it’s impressive nonetheless."
Baptist Health Uses Digital Technology for Improved Patient Follow-Through
Financial wellbeing depends on earning a patient's loyalty for life, says VP of business innovation and development.
Baptist Health Implements First-of-its-Kind ED to PCP Referral Automation
The LifeLink chatbots engage every patient when they are discharged from the ED...and help navigate them into scheduled appointments within the Baptist Health network.
Baptist Health Rolls Out Advanced Conversational Technology to Automate Patient Referrals and Care Navigation
Mobile chatbots, powered by Lifelink Systems, virtualize emergency department referrals, COVID-19 screening, and appointment scheduling for patients.
A Conversation with Jay Roszhart: Why Engaging Patients, Building Loyalty, and Doing It at Scale Is the Future of Healthcare
Jay Roszhart, President of Ambulatory Services at Memorial Health System describes the impacts of consumerism and technology on healthcare and how he’s executing a different vision.
AI-First or Nothing: 5 Steps to AI Transformation and Survival
"To drive efficiency, the same hospital may deploy AI-enabled chat bots through a solution such as LifeLink to help patients navigate the waiting room experience."
Jay Roszhart, President of the Memorial Health System Ambulatory Group
A Becker's Healthcare podcast featuring Jay Roszhart, covering emerging leaders, trends in ambulatory care, and more.
Healthcare AI: How One Hospital System Is Using Technology to Adapt to COVID-19
LifeLink chatbots are a big part of the innovation strategy at Memorial Health System. This Q&A with Jay Roszhart, MHA, FACHE digs into challenges and opportunities that lie ahead.
Can Telehealth Help Medical Practices Ditch the Waiting Room?
Faced with the need to improve patient satisfaction and reduce unnecessary delays in care, hospitals and medical practices are using telehealth and mHealth tools to create a virtual waiting room.
The Virtual Waiting Room – Social Distancing and Much Much More
"We are entering a new normal...and healthcare can no longer lag other industries when it comes to innovation on the consumer facing side of the engagement."
Memorial Health System Selects LifeLink Conversational AI Technology to Virtualize the Waiting Room Experience for Patients
Mobile chatbots to automate intake for telehealth and in-person visits, while maintaining COVID-19 social distancing and safety protocols.
Why the Patient’s Living Room Will Become the New Waiting Room Experience
Born of the pandemic, virtual waiting rooms are a long-overdue patient experience upgrade that will likely become the 'new normal'.
A Conversation with Jefferson Health’s Robert Neff: Healthcare Innovation in the COVID-19 Era (and Beyond)
This episode features special guest Robert Neff, VP of Digital Solution Development at Jefferson Health.
How Banner Health Redefined Patient Experience with Patient Safety
For Banner, COVID-19 made what was once a patient satisfaction endeavor — removing the often burdensome waiting room — a patient safety imperative.
Virtual Waiting Room Product Demo
Virtual waiting rooms, powered by conversational technology, help healthcare providers reopen safely, while improving patient satisfaction and enhancing operational efficiencies.
Want to Help Patients Feel Safe About Getting Care? Put the Hospital Waiting Room in the Patient’s Living Room.
The hospital waiting room is now on-demand and on-the-go, the way it should be.
Introducing the Virtual Waiting Room
Virtualizing the waiting room experience will be key as healthcare providers get back to business.
Banner Health Taps LifeLink to Implement New Waiting Room Chatbot
The new tech is designed to help curb face-to-face interactions during the coronavirus pandemic.
Banner Health Innovates with LifeLink Chatbots to Enable Virtual Waiting Rooms for Telehealth and In-Person Appointments
The conversational mobile technology supports COVID-19 guidelines and allows patients to safely access care across a network of 1500 physicians.
Virtual Waiting Room
Lifelink Systems conversational chatbots provide a virtual waiting room experience that‘s contactless, seamless, and safe for patients and care teams.
Banner Health Revamping Doctors‘ Offices in the Wake of COVID-19 with Virtual Waiting Room
“The traditional pre-visit process of walking into an office, filling out paper forms, reading instructions and then waiting for an exam room had to change."
The Post COVID-19 Medical Appointment Experience: The Virtual Waiting Room
Virtual waiting room digital assistants help check patients in for telehealth and in-person appointments through mobile devices.
5 High-Impact Areas for Digital Innovation in Response to COVID-19: Insights from Jefferson's Neil Gomes
The DICE Group at Jefferson used LifeLink chatbots to triage and direct care for patients with COVID-19 concerns.
COVID-19 Screening and Intake
Automation for wide-scale patient screening, intake, and care path navigation.
Jefferson Health Deploys EHR-Integrated COVID-19 Chatbot for Screening and Intake
Deployed in just days, the conversational COVID-19 chatbot has unlimited capacity to pre-screen, share best protocols, and even schedule priority appointments across the Jefferson Health network.
Managing the COVID-19 Healthcare Demand Surge
COVID-19 is putting overwhelming pressure on our healthcare system. Chatbots powered by Lifelink Systems are helping key hospitals with patient screening, intake, and care path navigation.
LifeLink Chatbots Live at Jefferson Health for Wide-scale COVID-19 Screening and Intake
The conversational chatbot solution was configured and deployed in just days to help meet the spike in COVID-19 patient volume across the Jefferson Health network.
Mobile Chatbot Tech Improves ER Patient Experience at Banner Health
46% of patients engaged with the chatbots, and there was a 41% increase in NPS for patients that used the bots.
COVID-19 Product Demo
As COVID-19 spreads, LifeLink chatbots can add massive scale to support human teams. This webinar covers the solution opportunity.
COVID-19 Digital Front Door
A conversational solution for education, screening, and intake at unlimited scale.
Illinois Health System Launches Chatbot for COVID-19 Triage
Memorial Health System deployed a digital assistant on March 19 to evaluate patients' risk of contracting COVID-19.
Innovating to Engage COVID-19 Patients in an Environment of Exponential Growth in Demand
During the COVID-19 pandemic, time might be the most valuable commodity in healthcare. Fortunately there’s an army of conversational chatbots ready to help carry the load.
The Massive COVID-19 Demand-Supply Mismatch and Why Hospitals Must Scale Patient Engagement
The COVID-19 pandemic will exacerbate the demand-supply mismatch in healthcare. Chatbots can help by handling routine workflows such as screening, FAQ, and intake.
Digital Chatbot Helps Guide Patients Through Hospital Care
"We’re just tapping the potential of these conversational bots in healthcare,” says Jeffrey Johnson, Vice President, Innovation and Digital Business, Banner Health.
Need to Make a Doctor’s Appointment? Jefferson’s New Chatbots Will Meet You at the ‘Front Door’
“Our patients want seamless digital experiences as part of their care experience,” said Neil Gomes, Jefferson Health’s Chief Digital Officer.
LifeLink Chatbots Outperform Online Forms by 150% at Jefferson Health
Philadelphia-based Jefferson Health announced that it has been deploying conversational AI to improve patient engagement for several months, with "significant" results, according to Chief Digital Officer Neil Gomes.
LifeLink Chatbots Live, Automating Appointment Requests at Jefferson Health, Outperforming Online Forms by 150%
As part of its digital front door initiative, Jefferson Health ran A-B tests and discovered that conversational chatbots outperformed online forms by a wide margin.
Lifelink Systems Chatbots Automating Appointment Requests at Jefferson Health
Jefferson Health tripled the rate of conversions for digital appointment setting, with Lifelink Systems bots handling 70% of the volume.
Banner Health Brings AI-Driven Virtual Assistants for Better Patient Experience
“We have seen our patient satisfaction score for our EDs increase by up to 35%. This ED bot is such a satisfier,” says Jeff Johnson, Vice President of Innovation, Banner Health.
Opening the Hospital Digital Front Door
A welcoming digital front door is conversational.
Taking Appointment Requests to the Next Level
A large health system found that conversational technology outperforms forms in managing appointment requests. This case study details the findings.
Make an Appointment Product Demo
This Chatbot Road Show webinar demonstrates how LifeLink conversational chatbots can improve a hospital’s make an appointment experience.
Digital Engagement and Medicare Patients
You might think seniors wouldn’t embrace advanced chatbot tech. A Banner Health program for Medicare patients showed the opposite to be true.
The Healthcare Holy Grail? Digital Front Doors, Appointment Scheduling, and Liquid Expectations
How conversational technology can help hospitals and their patients with scheduled appointments, referrals, prescriptions, and beyond.
Scheduling a Doctor Appointment? Why “Give Us a Call M-F, 8-5” Won’t Cut It
If they want to become more consumer-centric, hospitals should reimagine their digital front doors for appointments, where the prevailing strategy is still phone tag.
Referral Management Product Demo: ED Discharge to PCP
This Chatbot Road Show webinar showcases the LifeLink referral management chatbot, which helps patients navigate from Emergency Department discharge to a PCP appointment.
Perspectives from an Urban ED: A Conversation with Scott Campbell MD, MPH
This conversation focuses on the challenges and opportunities that exist at the intersection of public policy and public health.
The Ultimate Patient Experience: Can Simplicity and Complexity Co-exist?
It’s hard to ignore the beautiful simplicity of Google, which most healthcare tech lacks. Consumer-friendly IT is now attainable and the time to act is now.
Emergency Department Product Demo
This Chatbot Road Show webinar showcases the LifeLink ED patient engagement experience, highlighting activation and orientation, lab ETAs, and EMR portal promotion.
Banner Health Digital Assistant Joins ER Teams
At Banner Health, chatbots are supporting more than 1 million patient visits per year across 28 ERs.
Improving the Medicare Patient Experience with Conversational Mobile Technology : The Breakthrough at Banner Health
A Banner Health innovation executive describes how they innnovated with Medicare patients.
Chatbots for the Personalized Patient Experience
This video describes personalization and the role of technology for healthcare patients.
Lifelink Systems Chatbots Go Live at 28 Banner Emergency Departments
A short video highlighting a major chatbot deployment at 28 Banner hospitals.
Banner Health Deploys LifeLink-Powered Chatbots to Improve Patient Experience Across Emergency Department Network
Pioneering mobile technology to serve as “virtual assistants” at 28 ERs, supporting more than 1 million patient visits per year.
Cardiac Surgery and Patient Experience Technology: A Conversation with Ahmad Sheikh, MD
A win-win-win: chatbots increase time for in-person interactions while improving efficiency and satisfaction around surgical procedures.
What Can Healthcare Chatbots Do?
Animation that highlights results from three use cases where chatbots made a difference in patient engagement.
Banner Health Bets on Innovation with Formation of New Initiative
Banner Health is investing in innovation and LifeLink chatbots are a part of the strategy.
Augmenting Hospital Call Centers with Chatbots
The call center constraint problem and how chatbots can add massive scale to patient communications.
Improving Referral Management with Chatbots
Engaging patients through mobile chatbots is a smart marketing opportunity.
Referral Management — Holistic Innovation for Hospital Lead Generation and Patient Engagement
How innovators are addressing referral management to reduce readmissions and build a tight, long-term patient-provider relationship.
Healthcare Chatbots: A Mobile Engagement Strategy that is Consumer Centric
Consumerism in healthcare and the potential of conversational mobile technology.
Field Report: How Hospital Leaders are Tackling Patient Engagement
A conversation around what innovators are talking about at the nation’s biggest hospitals.
Scaling Trust in the Medical Profession
How chatbots can augment doctors and nurses with automated patient conversations.
Systems of Engagement and the Untapped Value Opportunity for Hospitals
A podcast discussion about EMR systems of record and how new engagement solutions extend investments.
Press 1 to Stay on Hold Longer: Rethinking Hospital Call Centers
Call centers are critical to maintaining patient communication. How can they be improved to drive customer satisfaction and loyalty?
The Emergency Department Patient Engagement Opportunity
A slideshare on the ED opportunity and how conversational chatbots can make a difference for patients.
The Masters of Urgent Care Need to Become Masters of Urgent Innovation
A story about transformational urgency in healthcare and how disruptors will force a reset in approach.
Healthcare Providers Are Teaming with Chatbots to Assist Patients
Chatbots can improve the customer experience, and improve efficiency. If most of the dialogue and the content is automated, costs will fall sharply.
Healthcare — Post-op Care
A demo bot that shows how bots can keep patients educated and informed.
Let’s Engage. What Would Don Draper Think about That?
Comparing trends in consumer marketing with healthcare patient engagement.
Healthcare — Pre-test Prep
A demo bot that shows a better way to prepare patients for tests.
Systems of Record vs. Systems of Engagement in Healthcare
A podcast about EHR systems of record and modern, mobile engagement technology.
Patient Engagement Priorities — The Multimillion Dollar Emergency Department Opportunity
A podcast focused on automating the patient experience in the ED and the immense value potential at hand.
Hospital No-Shows and Readmissions: Chatbots Can Help
Animation explaining how chatbots can help discharged Emergency Department patients make follow-up appointments.
Four Reasons Why Keeping Patients in the Dark is Such a Bad Idea for Hospitals
It’s time for the healthcare industry to deliver an engaging consumer experience, or pay a steep price for moving too slowly.
Why Value-Based Programs Aren’t Catching On Faster
Changes in CMS reimbursement programs and incentives, and how CareThrough and LifeLink are addressing them.
Healthcare — Pre-op Education & Consent
A demo bot that shows a better way to prep patients for surgery.
The Emergency Department Referral Problem: “Follow up with Your Doctor” Isn’t Cutting It.
A tailored, high-touch experience, replicated across thousands of patients, will help hospitals transform populations of patients into highly engaged customers.
Patients Are Consumers. Let’s Treat Them Like It.
If hospitals want to win in today’s consumerized, value-driven world, a premium, personalized digital presence is table stakes.
Healthcare — Marketing
A demo bot that shows the appointment automation process.
Using Chatbots for Potentially Life-Saving Communication
The overall success rate of chatbots' personalized feedback will increase from 12% today to 75% in 2022.
Launching a Patient Engagement Initiative? Start in the Emergency Department.
Today, hospitals must compete for patients and revenue. Nailing the Emergency Department experience is a big marketing opportunity.
Lifelink Systems Partners with CareThrough to Provide High-touch, Personalized Patient Navigation Services
PR from the top scribe company about their efforts to weave chatbots into the patient experience.
A Mobile Strategy for Patient Engagement — There’s Not an App for That
In healthcare, an app download is the equivalent of reaching a website home page. To successfully engage patients, a better mobile strategy is needed.
What Can Hospital Yelp Reviews Tell Us About the Patient Experience?
The explosion of online health information has transformed passive consumers of care services to active, empowered purchasers.
