Filter by:
Clear Filters
Baptist Health Rolls Out Advanced Conversational Technology to Automate Patient Referrals and Care Navigation
Press Release

Baptist Health Rolls Out Advanced Conversational Technology to Automate Patient Referrals and Care Navigation

Mobile chatbots, powered by LifeLink, virtualize emergency department referrals, COVID-19 screening, and appointment scheduling for patients.

More
Baptist Health Uses Digital Technology for Improved Patient Follow-Through
News

Baptist Health Uses Digital Technology for Improved Patient Follow-Through

Financial wellbeing depends on earning a patient's loyalty for life, says VP of business innovation and development.

More
Baptist Health Implements First-of-its-Kind ED to PCP Referral Automation
News

Baptist Health Implements First-of-its-Kind ED to PCP Referral Automation

The LifeLink chatbots engage every patient when they are discharged from the ED...and help navigate them into scheduled appointments within the Baptist Health network.

More
A Conversation with Jay Roszhart: Why Engaging Patients, Building Loyalty, and Doing It at Scale Is the Future of Healthcare
Podcast

A Conversation with Jay Roszhart: Why Engaging Patients, Building Loyalty, and Doing It at Scale Is the Future of Healthcare

Jay Roszhart, President of Ambulatory Services at Memorial Health System describes the impacts of consumerism and technology on healthcare and how he’s executing a different vision.

More
AI-First or Nothing: 5 Steps to AI Transformation and Survival
News

AI-First or Nothing: 5 Steps to AI Transformation and Survival

"To drive efficiency, the same hospital may deploy AI-enabled chat bots through a solution such as LifeLink to help patients navigate the waiting room experience."

More
Jay Roszhart, President of the Memorial Health System Ambulatory Group
Podcast

Jay Roszhart, President of the Memorial Health System Ambulatory Group

A Becker's Healthcare podcast featuring Jay Roszhart, covering emerging leaders, trends in ambulatory care, and more.

More
Healthcare AI: How One Hospital System Is Using Technology to Adapt to COVID-19
News

Healthcare AI: How One Hospital System Is Using Technology to Adapt to COVID-19

LifeLink chatbots are a big part of the innovation strategy at Memorial Health System. This Q&A with Jay Roszhart, MHA, FACHE digs into challenges and opportunities that lie ahead.

More
Can Telehealth Help Medical Practices Ditch the Waiting Room?
News

Can Telehealth Help Medical Practices Ditch the Waiting Room?

Faced with the need to improve patient satisfaction and reduce unnecessary delays in care, hospitals and medical practices are using telehealth and mHealth tools to create a virtual waiting room.

More
The Virtual Waiting Room – Social Distancing and Much Much More
News

The Virtual Waiting Room – Social Distancing and Much Much More

"We are entering a new normal...and healthcare can no longer lag other industries when it comes to innovation on the consumer facing side of the engagement."

More
Memorial Health System Selects LifeLink Conversational AI Technology to Virtualize the Waiting Room Experience for Patients
Press Release

Memorial Health System Selects LifeLink Conversational AI Technology to Virtualize the Waiting Room Experience for Patients

Mobile chatbots to automate intake for telehealth and in-person visits, while maintaining COVID-19 social distancing and safety protocols.

More
Why the Patient’s Living Room Will Become the New Waiting Room Experience
News

Why the Patient’s Living Room Will Become the New Waiting Room Experience

Born of the pandemic, virtual waiting rooms are a long-overdue patient experience upgrade that will likely become the 'new normal'.

More
A Conversation with Jefferson Health’s Robert Neff: Healthcare Innovation in the COVID-19 Era (and Beyond)
Podcast

A Conversation with Jefferson Health’s Robert Neff: Healthcare Innovation in the COVID-19 Era (and Beyond)

This episode features special guest Robert Neff, VP of Digital Solution Development at Jefferson Health.

More
How Banner Health Redefined Patient Experience with Patient Safety
News

How Banner Health Redefined Patient Experience with Patient Safety

For Banner, COVID-19 made what was once a patient satisfaction endeavor — removing the often burdensome waiting room — a patient safety imperative.

More
Virtual Waiting Room Product Demo
Demo

Virtual Waiting Room Product Demo

Virtual waiting rooms, powered by conversational technology, help healthcare providers reopen safely, while improving patient satisfaction and enhancing operational efficiencies.

More
Want to Help Patients Feel Safe About Getting Care? Put the Hospital Waiting Room in the Patient’s Living Room.
Blog Post

Want to Help Patients Feel Safe About Getting Care? Put the Hospital Waiting Room in the Patient’s Living Room.

The hospital waiting room is now on-demand and on-the-go, the way it should be.

More
Introducing the Virtual Waiting Room
Video

Introducing the Virtual Waiting Room

Virtualizing the waiting room experience will be key as healthcare providers get back to business.

More
Banner Health Taps LifeLink to Implement New Waiting Room Chatbot
News

Banner Health Taps LifeLink to Implement New Waiting Room Chatbot

The new tech is designed to help curb face-to-face interactions during the coronavirus pandemic.

More
Banner Health Innovates with LifeLink Chatbots to Enable Virtual Waiting Rooms for Telehealth and In-Person Appointments
Press Release

Banner Health Innovates with LifeLink Chatbots to Enable Virtual Waiting Rooms for Telehealth and In-Person Appointments

The conversational mobile technology supports COVID-19 guidelines and allows patients to safely access care across a network of 1500 physicians.

More
Virtual Waiting Room
Collateral

Virtual Waiting Room

LifeLink conversational chatbots provide a virtual waiting room experience that‘s contactless, seamless, and safe for patients and care teams.

More
Banner Health Revamping Doctors‘ Offices in the Wake of COVID-19 with Virtual Waiting Room
News

Banner Health Revamping Doctors‘ Offices in the Wake of COVID-19 with Virtual Waiting Room

“The traditional pre-visit process of walking into an office, filling out paper forms, reading instructions and then waiting for an exam room had to change."

More
The Post COVID-19 Medical Appointment Experience: The Virtual Waiting Room
Podcast

The Post COVID-19 Medical Appointment Experience: The Virtual Waiting Room

Virtual waiting room digital assistants help check patients in for telehealth and in-person appointments through mobile devices.

More
5 High-Impact Areas for Digital Innovation in Response to COVID-19: Insights from Jefferson's Neil Gomes
News

5 High-Impact Areas for Digital Innovation in Response to COVID-19: Insights from Jefferson's Neil Gomes

The DICE Group at Jefferson used LifeLink chatbots to triage and direct care for patients with COVID-19 concerns.

More
COVID-19 Screening and Intake
Demo

COVID-19 Screening and Intake

Automation for wide-scale patient screening, intake, and care path navigation.

More
Jefferson Health Deploys EHR-Integrated COVID-19 Chatbot for Screening and Intake
News

Jefferson Health Deploys EHR-Integrated COVID-19 Chatbot for Screening and Intake

Deployed in just days, the conversational COVID-19 chatbot has unlimited capacity to pre-screen, share best protocols, and even schedule priority appointments across the Jefferson Health network.

More
Managing the COVID-19 Healthcare Demand Surge
Video

Managing the COVID-19 Healthcare Demand Surge

COVID-19 is putting overwhelming pressure on our healthcare system. LifeLink’s chatbots are helping key hospitals with patient screening, intake, and care path navigation.

More
LifeLink Chatbots Live at Jefferson Health for Wide-scale COVID-19 Screening and Intake
Press Release

LifeLink Chatbots Live at Jefferson Health for Wide-scale COVID-19 Screening and Intake

The conversational chatbot solution was configured and deployed in just days to help meet the spike in COVID-19 patient volume across the Jefferson Health network.

More
Mobile Chatbot Tech Improves ER Patient Experience at Banner Health
News

Mobile Chatbot Tech Improves ER Patient Experience at Banner Health

46% of patients engaged with the chatbots, and there was a 41% increase in NPS for patients that used the bots.

More
COVID-19 Product Demo
Demo

COVID-19 Product Demo

As COVID-19 spreads, LifeLink chatbots can add massive scale to support human teams. This webinar covers the solution opportunity.

More
COVID-19 Digital Front Door
Collateral

COVID-19 Digital Front Door

LifeLink's conversational solution for education, screening, and intake at unlimited scale.

More
Illinois Health System Launches Chatbot for COVID-19 Triage
News

Illinois Health System Launches Chatbot for COVID-19 Triage

Memorial Health System deployed a digital assistant on March 19 to evaluate patients' risk of contracting COVID-19.

More
Innovating to Engage COVID-19 Patients in an Environment of Exponential Growth in Demand
Blog Post

Innovating to Engage COVID-19 Patients in an Environment of Exponential Growth in Demand

During the COVID-19 pandemic, time might be the most valuable commodity in healthcare. Fortunately there’s an army of conversational chatbots ready to help carry the load.

More
The Massive COVID-19 Demand-Supply Mismatch and Why Hospitals Must Scale Patient Engagement
Podcast

The Massive COVID-19 Demand-Supply Mismatch and Why Hospitals Must Scale Patient Engagement

The COVID-19 pandemic will exacerbate the demand-supply mismatch in healthcare. Chatbots can help by handling routine workflows such as screening, FAQ, and intake.

More
Digital Chatbot Helps Guide Patients Through Hospital Care
News

Digital Chatbot Helps Guide Patients Through Hospital Care

"We’re just tapping the potential of these conversational bots in healthcare,” says Jeffrey Johnson, Vice President, Innovation and Digital Business, Banner Health.

More
Need to Make a Doctor’s Appointment? Jefferson’s New Chatbots Will Meet You at the ‘Front Door’
News

Need to Make a Doctor’s Appointment? Jefferson’s New Chatbots Will Meet You at the ‘Front Door’

“Our patients want seamless digital experiences as part of their care experience,” said Neil Gomes, Jefferson Health’s Chief Digital Officer.

More
LifeLink Chatbots Outperform Online Forms by 150% at Jefferson Health
News

LifeLink Chatbots Outperform Online Forms by 150% at Jefferson Health

Philadelphia-based Jefferson Health announced that it has been deploying conversational AI to improve patient engagement for several months, with "significant" results, according to Chief Digital Officer Neil Gomes.

More
LifeLink Chatbots Live, Automating Appointment Requests at Jefferson Health, Outperforming Online Forms by 150%
Press Release

LifeLink Chatbots Live, Automating Appointment Requests at Jefferson Health, Outperforming Online Forms by 150%

As part of its digital front door initiative, Jefferson Health ran A-B tests and discovered that conversational chatbots outperformed online forms by a wide margin.

More
LifeLink Chatbots Automating Appointment Requests at Jefferson Health
Video

LifeLink Chatbots Automating Appointment Requests at Jefferson Health

Jefferson Health tripled the rate of conversions for digital appointment setting, with LifeLink bots handling 70% of the volume.

More
Banner Health Brings AI-Driven Virtual Assistants for Better Patient Experience
News

Banner Health Brings AI-Driven Virtual Assistants for Better Patient Experience

“We have seen our patient satisfaction score for our EDs increase by up to 35%. This ED bot is such a satisfier,” says Jeff Johnson, Vice President of Innovation, Banner Health.

More
Opening the Hospital Digital Front Door
Collateral

Opening the Hospital Digital Front Door

A welcoming digital front door is conversational.

More
Taking Appointment Requests to the Next Level
Collateral

Taking Appointment Requests to the Next Level

A large health system found that conversational technology outperforms forms in managing appointment requests. This case study details the findings.

More
Make an Appointment Product Demo
Demo

Make an Appointment Product Demo

This Chatbot Road Show webinar demonstrates how LifeLink conversational chatbots can improve a hospital’s make an appointment experience.

More
Digital Engagement and Medicare Patients
Video

Digital Engagement and Medicare Patients

You might think seniors wouldn’t embrace advanced chatbot tech. A Banner Health program for Medicare patients showed the opposite to be true.

More
The Healthcare Holy Grail? Digital Front Doors, Appointment Scheduling, and Liquid Expectations
Podcast

The Healthcare Holy Grail? Digital Front Doors, Appointment Scheduling, and Liquid Expectations

How conversational technology can help hospitals and their patients with scheduled appointments, referrals, prescriptions, and beyond.

More
Scheduling a Doctor Appointment? Why “Give Us a Call M-F, 8-5” Won’t Cut It
Blog Post

Scheduling a Doctor Appointment? Why “Give Us a Call M-F, 8-5” Won’t Cut It

If they want to become more consumer-centric, hospitals should reimagine their digital front doors for appointments, where the prevailing strategy is still phone tag.

More
Referral Management Product Demo: ED Discharge to PCP
Demo

Referral Management Product Demo: ED Discharge to PCP

This Chatbot Road Show webinar showcases the LifeLink referral management chatbot, which helps patients navigate from Emergency Department discharge to a PCP appointment.

More
Perspectives from an Urban ED: A Conversation with Scott Campbell MD, MPH
Podcast

Perspectives from an Urban ED: A Conversation with Scott Campbell MD, MPH

This conversation focuses on the challenges and opportunities that exist at the intersection of public policy and public health.

More
The Ultimate Patient Experience: Can Simplicity and Complexity Co-exist?
Blog Post

The Ultimate Patient Experience: Can Simplicity and Complexity Co-exist?

It’s hard to ignore the beautiful simplicity of Google, which most healthcare tech lacks. Consumer-friendly IT is now attainable and the time to act is now.

More
Emergency Department Product Demo
Demo

Emergency Department Product Demo

This Chatbot Road Show webinar showcases the LifeLink ED patient engagement experience, highlighting activation and orientation, lab ETAs, and EMR portal promotion.

More
Banner Health Digital Assistant Joins ER Teams
News

Banner Health Digital Assistant Joins ER Teams

At Banner Health, chatbots are supporting more than 1 million patient visits per year across 28 ERs.

More
Improving the Medicare Patient Experience with Conversational Mobile Technology :  The Breakthrough at Banner Health
Podcast

Improving the Medicare Patient Experience with Conversational Mobile Technology :  The Breakthrough at Banner Health

A Banner Health innovation executive describes how they innnovated with Medicare patients.

More
Chatbots for the Personalized Patient Experience
Video

Chatbots for the Personalized Patient Experience

This video describes personalization and the role of technology for healthcare patients.

More
LifeLink Chatbots Go Live at 28 Banner Emergency Departments
Video

LifeLink Chatbots Go Live at 28 Banner Emergency Departments

A short video highlighting a major chatbot deployment at 28 Banner hospitals

More
Banner Health Deploys LifeLink-Powered Chatbots to Improve Patient Experience Across Emergency Department Network
Press Release

Banner Health Deploys LifeLink-Powered Chatbots to Improve Patient Experience Across Emergency Department Network

Pioneering mobile technology to serve as “virtual assistants” at 28 ERs, supporting more than 1 million patient visits per year.

More
Cardiac Surgery and Patient Experience Technology: A Conversation with Ahmad Sheikh, MD
Podcast

Cardiac Surgery and Patient Experience Technology: A Conversation with Ahmad Sheikh, MD

A win-win-win: chatbots increase time for in-person interactions while improving efficiency and satisfaction around surgical procedures.

More
What Can Healthcare Chatbots Do?
Video

What Can Healthcare Chatbots Do?

Animation that highlights results from three use cases where chatbots made a difference in patient engagement.

More
Banner Health Bets on Innovation with Formation of New Initiative
News

Banner Health Bets on Innovation with Formation of New Initiative

Banner Health is investing in innovation and LifeLink chatbots are a part of the strategy.

More
Augmenting Hospital Call Centers with Chatbots
Video

Augmenting Hospital Call Centers with Chatbots

The call center constraint problem and how chatbots can add massive scale to patient communications.

More
Improving Referral Management with Chatbots
Video

Improving Referral Management with Chatbots

Engaging patients through mobile chatbots is a smart marketing opportunity.

More
Referral Management — Holistic Innovation for Hospital Lead Generation and Patient Engagement
Podcast

Referral Management — Holistic Innovation for Hospital Lead Generation and Patient Engagement

How innovators are addressing referral management to reduce readmissions and build a tight, long-term patient-provider relationship.

More
Healthcare Chatbots: A Mobile Engagement Strategy that is Consumer Centric
Video

Healthcare Chatbots: A Mobile Engagement Strategy that is Consumer Centric

Consumerism in healthcare and the potential of conversational mobile technology.

More
Field Report: How Hospital Leaders are Tackling Patient Engagement
Podcast

Field Report: How Hospital Leaders are Tackling Patient Engagement

A conversation around what innovators are talking about at the nation’s biggest hospitals.

More
Scaling Trust in the Medical Profession
Video

Scaling Trust in the Medical Profession

How chatbots can augment doctors and nurses with automated patient conversations.

More
Systems of Engagement and the Untapped Value Opportunity for Hospitals
Podcast

Systems of Engagement and the Untapped Value Opportunity for Hospitals

A podcast discussion about EMR systems of record and how new engagement solutions extend investments.

More
Press 1 to Stay on Hold Longer: Rethinking Hospital Call Centers
Blog Post

Press 1 to Stay on Hold Longer: Rethinking Hospital Call Centers

Call centers are critical to maintaining patient communication. How can they be improved to drive customer satisfaction and loyalty?

More
The Emergency Department Patient Engagement Opportunity
Slideshow

The Emergency Department Patient Engagement Opportunity

A slideshare on the ED opportunity and how conversational chatbots can make a difference for patients.

More
The Masters of Urgent Care Need to Become Masters of Urgent Innovation
Blog Post

The Masters of Urgent Care Need to Become Masters of Urgent Innovation

A story about transformational urgency in healthcare and how disruptors will force a reset in approach.

More
Healthcare Providers Are Teaming with Chatbots to Assist Patients
News

Healthcare Providers Are Teaming with Chatbots to Assist Patients

Chatbots can improve the customer experience, and improve efficiency. If most of the dialogue and the content is automated, costs will fall sharply.

More
Healthcare — Post-op Care
Demo

Healthcare — Post-op Care

A demo bot that shows how bots can keep patients educated and informed.

More
Let’s Engage. What Would Don Draper Think about That?
Blog Post

Let’s Engage. What Would Don Draper Think about That?

Comparing trends in consumer marketing with healthcare patient engagement.

More
Healthcare — Pre-test Prep
Demo

Healthcare — Pre-test Prep

A demo bot that shows a better way to prepare patients for tests.

More
Systems of Record vs. Systems of Engagement in Healthcare
Podcast

Systems of Record vs. Systems of Engagement in Healthcare

A podcast about EHR systems of record and modern, mobile engagement technology.

More
Patient Engagement Priorities — The Multimillion Dollar Emergency Department Opportunity
Podcast

Patient Engagement Priorities — The Multimillion Dollar Emergency Department Opportunity

A podcast focused on automating the patient experience in the ED and the immense value potential at hand.

More
Hospital No-Shows and Readmissions: Chatbots Can Help
Video

Hospital No-Shows and Readmissions: Chatbots Can Help

Animation explaining how chatbots can help discharged Emergency Department patients make follow-up appointments.

More
Four Reasons Why Keeping Patients in the Dark is Such a Bad Idea for Hospitals
Blog Post

Four Reasons Why Keeping Patients in the Dark is Such a Bad Idea for Hospitals

It’s time for the healthcare industry to deliver an engaging consumer experience, or pay a steep price for moving too slowly.

More
Why Value-Based Programs Aren’t Catching On Faster
News

Why Value-Based Programs Aren’t Catching On Faster

Changes in CMS reimbursement programs and incentives, and how CareThrough and LifeLink are addressing them.

More
Healthcare — Pre-op Education & Consent
Demo

Healthcare — Pre-op Education & Consent

A demo bot that shows a better way to prep patients for surgery.

More
The Emergency Department Referral Problem: “Follow up with Your Doctor” Isn’t Cutting It.
Blog Post

The Emergency Department Referral Problem: “Follow up with Your Doctor” Isn’t Cutting It.

A tailored, high-touch experience, replicated across thousands of patients, will help hospitals transform populations of patients into highly engaged customers.

More
Patients Are Consumers. Let’s Treat Them Like It.
Blog Post

Patients Are Consumers. Let’s Treat Them Like It.

If hospitals want to win in today’s consumerized, value-driven world, a premium, personalized digital presence is table stakes.

More
Healthcare — Marketing
Demo

Healthcare — Marketing

A demo bot that shows the appointment automation process.

More
Using Chatbots for Potentially Life-Saving Communication
News

Using Chatbots for Potentially Life-Saving Communication

The overall success rate of chatbots' personalized feedback will increase from 12% today to 75% in 2022.

More
Launching a Patient Engagement Initiative? Start in the Emergency Department.
Blog Post

Launching a Patient Engagement Initiative? Start in the Emergency Department.

Today, hospitals must compete for patients and revenue. Nailing the Emergency Department experience is a big marketing opportunity.

More
LifeLink Partners with CareThrough to Provide High-touch, Personalized Patient Navigation Services
News

LifeLink Partners with CareThrough to Provide High-touch, Personalized Patient Navigation Services

PR from the top scribe company about their efforts to weave chatbots into the patient experience.

More
A Mobile Strategy for Patient Engagement — There’s Not an App for That
Blog Post

A Mobile Strategy for Patient Engagement — There’s Not an App for That

In healthcare, an app download is the equivalent of reaching a website home page. To successfully engage patients, a better mobile strategy is needed.

More
What Can Hospital Yelp Reviews Tell Us About the Patient Experience?
Blog Post

What Can Hospital Yelp Reviews Tell Us About the Patient Experience?

The explosion of online health information has transformed passive consumers of care services to active, empowered purchasers.

More